Garage Door & Fence FAQs

Everything You Want to Know, Before You Book

Choosing who works on your garage door is an important decision, and every homeowner deserves honest, clear answers before they book. Below are the questions Texan Garage Door is asked most often by homeowners across Garland and the DFW Metroplex, answered directly by our family-owned team.

• What garage door services does Texan Garage Door offer?+

  Texan Garage Door is a family-owned, residential company offering complete garage door repair and installation. Our core services include broken torsion spring replacement, cable and drum repair, off-track door correction, roller and hinge replacement, and garage door opener repair, install, and replacement. We also install brand-new doors, add insulation to existing doors, and perform safety tune-ups. As a secondary service, we handle fence install, fence repair, and fence staining. Whether it's an emergency fix or a planned upgrade, we tailor the work to your home and schedule.

• Are you fully insured?+

  Yes. Texan Garage Door is fully insured for every job we take on. Garage door work involves high-tension springs, heavy doors, and electrical openers, so carrying full coverage protects you, your home, and our team. If you ever want to see proof of insurance before booking, just ask and we'll share documentation right away.

• How often should I have my garage door serviced?+

  We recommend a professional garage door tune-up once a year. A door cycles thousands of times a year, and springs, rollers, cables, and openers all wear over time. An annual tune-up — lubricating moving parts, checking spring balance and cable condition, tightening hardware, and testing the opener's safety reversal — catches small problems before they become expensive failures and keeps the door running smooth and quiet. Homes with heavy daily use or older doors may benefit from a checkup more often, and we're happy to recommend a schedule for your setup.

• My garage door won't open — is it the spring or the opener?+

  It can be either, and the symptoms often overlap. A loud bang followed by a door that won't lift usually means a broken torsion spring — the most common garage door failure. If the opener motor runs but the door doesn't move, it may be a stripped gear, a broken cable, or a door that's come off its track. If nothing happens at all, it could be power, a dead remote battery, or a failed opener. The safest move is not to force it: call us and we'll diagnose the real cause, explain your options, and fix it right — usually the same day.

• Do I need to be home during the appointment?+

  For most garage door repairs and tune-ups, it helps to have you home at the start so we can confirm the issue and walk you through what we find, but you don't need to stay for the whole job as long as we have access to the garage. For new door or opener installations, we'll coordinate timing and access with you ahead of time. Either way, our family-owned team treats your home with the same care whether you're watching or not.

• Do you build and repair fences too?+

  Yes. Alongside garage doors, we offer fence install, fence repair, and fence staining for homes across the DFW metro. We build new wood and residential fencing, repair sagging gates, broken posts, loose pickets, and storm damage, and stain or seal existing fences to protect the wood and extend its life. If you need a new fence line or just a gate that latches right, we can help — same family-owned team, same honest pricing.

• How much do your services cost?+

  Pricing depends on the work involved — the type of repair, the parts needed, and whether it's a fix, a tune-up, a new door, or a fence job. Spring and cable repairs are priced by the parts and labor required, new doors and openers by the model and installation, and fence work by length and materials. Texan Garage Door believes in complete pricing transparency, so we provide free, no-obligation, up-front quotes before any work begins. Reach out and we'll put together a clear quote for your specific home.

• What areas do you serve?+

  Our home base is Garland, and we serve homeowners across the DFW metro — including Richardson, Wylie, Sachse, Carrollton, Dallas, Rowlett, and Plano. If you're nearby and not sure whether your home falls inside our service area, give us a call and we'll let you know right away. Our coverage continues to grow across the metro.

• Can I replace a broken garage door spring myself?+

  We strongly recommend against it. Garage door springs are under extreme tension, and a spring that slips or snaps during a DIY repair can cause serious injury or property damage. The job also requires the correct spring size and wind count for your door's weight — the wrong part wears out fast or strains the opener. Our technicians carry the right parts, use proper tools, and replace springs safely, usually the same day. It's one of those repairs that's genuinely safer and cheaper to leave to a pro.

• How do I book service or request a quote?+

  Booking with Texan Garage Door is simple. Call or text us at (469) 400-2584, email gary@texangaragedoor.net, or fill out the contact form on our site. Tell us a few quick details about your door, opener, or fence and what's going on, and we'll send you an honest, up-front quote with no surprise fees. Most quotes are returned the same day so you can get on the schedule fast — because we believe in taking care of people one Texan at a time.